We want you to be happy with your BikingBros purchase. If an item is not right for you or there is a problem with your order, please contact us so we can help.
1. Our 30-day return window
You may request a return within 30 days of receiving your order. For change-of-mind returns, items must be unused, unwashed, undamaged through use, and have their original tags and included accessories. Please use the original packaging where possible and provide your order number or other valid proof of purchase.
These condition requirements apply to change-of-mind returns and do not prevent you from reporting a faulty, damaged, or incorrect item.
2. How to request a return
Returns are sent to China. For change-of-mind returns, you are responsible for the international return shipping cost. Please consider this cost before purchasing.
Email support@shopbikingbros.com with your order number, the item you wish to return, and a brief explanation so we can assist you. For damaged, faulty, or incorrect items, please include relevant photos where possible.
We will provide return instructions and the appropriate return address. Contact us before shipping your return to avoid sending it to the wrong location. The address on your parcel may not be our return address.
Please send approved returns within 14 days of receiving approval. We recommend a trackable shipping service and keeping your proof of shipment.
Return destination
BikingBros Returns — 义乌市竞航汽车配件有限公司
Workstation 184, Floor 7, Building B, Aidema E-commerce Park
No. 409 Suxi Avenue, Suxi Town
Yiwu, Jinhua, Zhejiang, China
Chinese address for shipping reference: 浙江省金华市义乌市苏溪镇苏溪大道409号爱德玛电商园B幢7楼-184工位。
Please contact us before sending your parcel. We will confirm the shipping details required by your carrier, including any recipient phone number or postal code.
3. Return shipping and fees
Change of mind or an incorrect style or size selection
You are responsible for return shipping costs. We do not charge a restocking fee. Original delivery charges are generally non-refundable unless applicable law requires otherwise. If your order qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.
Incorrect, damaged, or faulty items
Contact us promptly after discovering the issue. Depending on the circumstances, we will arrange a replacement or refund and cover necessary return shipping costs. If a return is required, we will provide a prepaid label or agree on reasonable shipping reimbursement with you in advance. Please do not purchase an expensive return service without first agreeing on the arrangement with us.
In some cases, we may resolve the issue without requiring a return. Please follow the instructions provided by our support team.
4. Exchanges
Contact us to check availability and discuss an exchange. For exchanges unrelated to a product fault or our error, we will explain any return shipping costs, replacement delivery charges, and price difference before you send your item back. If your preferred item is unavailable, you may request a refund under the applicable return conditions.
5. Refunds
We will inspect returned items and email you the outcome. For eligible returns, we will process your refund within 5 business days of receiving the returned item, or sooner if required by applicable law.
Refunds are issued to the original payment method. The time it takes for funds to appear in your account depends on your bank or payment provider. Refunds reflect the amount actually paid for the returned item, including applicable discounts. Other than the delivery charges described above, we do not charge restocking or refund processing fees.
If we confirm that a return is not necessary, we will communicate the refund arrangements directly.
6. Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help before it reaches a stage where changes are no longer possible, but we cannot guarantee every request can be accommodated. Once an order has shipped, you may request a return after delivery under this policy.
7. Your statutory rights
This policy does not limit your rights under applicable consumer protection laws. Where applicable law provides different or more favorable cancellation, return, refund, or product protection rights, those requirements apply.
Contact
BikingBros Support
support@shopbikingbros.com