Effective date: October 12, 2026
1. Who we are
BikingBros (shopbikingbros.com) is operated by 义乌市竞航汽车配件有限公司, a company based in China. This company is responsible for the personal information used to operate this store.
Address: Workstation 184, Floor 7, Building B, Aidema E-commerce Park, No. 409 Suxi Avenue, Suxi Town, Yiwu, Jinhua, Zhejiang, China.
Chinese registered address: 浙江省金华市义乌市苏溪镇苏溪大道409号爱德玛电商园B幢7楼-184工位。
Privacy contact: support@shopbikingbros.com.
2. Information we process
When you place an order or contact us, we process information you provide, such as your name, email address, telephone number, billing and delivery addresses, purchased items, order details, and messages. Return requests may include photographs you choose to send. Please avoid including unrelated personal information in photographs or messages.
Our store and its service providers may also process technical information needed to deliver and secure the website, such as IP addresses, browser and device information, session identifiers, and service logs. Shopping cart and session technologies help the store remember your selections and complete checkout.
3. How we use information
- To process orders and payments, arrange delivery, and send service messages.
- To answer questions and handle returns, refunds, complaints, and disputes.
- To operate, maintain, and secure the store and help prevent fraud.
- To maintain business records and meet applicable legal obligations.
Order and customer-service emails relate to your transaction or request. If we introduce marketing subscriptions, we will explain the relevant choices at signup.
4. Payments and service providers
The store uses WordPress and WooCommerce, with the WooCommerce PayPal Payments integration. When you use a PayPal payment option, information needed to complete and protect the transaction is shared with PayPal. PayPal also processes information under its own privacy notice. We may receive payment status, transaction references, and order-related payer information needed to manage your purchase and any refund or dispute.
Information needed for delivery is provided to the fulfillment and delivery services handling your order. Hosting, email, technical support, and website administration services may process information necessary to provide their services. Information may also be disclosed when required by law or necessary to handle legal claims.
Google reCAPTCHA is used on relevant shopping and payment pages to help detect automated abuse and fraud. It may process technical information about your browser, device, network, and interactions. Google processes this information under its Privacy Policy and Terms of Service.
PayPal services may also process technical and interaction information when payment-related components load, including for security and fraud prevention. For details, see the PayPal Privacy Statement.
5. Cookies and similar technologies
The store uses cookies and similar technologies for functions such as maintaining a shopping session, remembering cart contents, and supporting checkout and security. Payment services may use their own technologies when their services load or are used.
WooCommerce order attribution uses session-related information, such as referral source, campaign information where available, and landing-page or visit information, to help us understand how customers reach the store and place orders. This is separate from the cookies needed to maintain your shopping cart.
You can manage cookies through your browser settings. Blocking necessary cookies may prevent parts of the cart or checkout from working. Contact us if you have questions about these technologies or your available privacy choices.
6. International processing
We operate in China, so information you provide to us may be accessed and processed in China. Payment, hosting, email, and delivery providers may process information in other countries. Applicable privacy protections can differ between countries. Where applicable law requires safeguards for a transfer, we will apply the relevant requirements. Contact us for information about the processing relevant to your order.
7. Retention
Order, payment-reference, delivery, and customer-service records are retained according to their business purpose and applicable accounting, tax, dispute-resolution, and legal requirements. Retention also depends on whether an order, return, complaint, or legal matter remains unresolved.
Unpaid and failed orders are eligible for a retention review after 90 days; canceled orders after 180 days. These are review points, not automatic deletion deadlines. Orders involving payment, refunds, delivery, unresolved support requests, disputes, or required business records may need to be retained longer. We assess what information remains necessary before deleting or anonymizing it.
We may maintain local order backups for business continuity. These backups can include order details and contact and delivery information. Requests concerning personal information are assessed for both active records and relevant backups, subject to applicable retention requirements.
8. Privacy requests
Contact support@shopbikingbros.com to ask about your information or request access, correction, or deletion. Depending on the laws that apply to you, additional rights may include receiving a copy of your data, objecting to or restricting certain processing, withdrawing consent where processing relies on it, and complaining to a relevant authority.
We may need proportionate information to verify a request. Some records may need to be retained to meet legal obligations or resolve claims. Your request will be assessed under applicable law.
9. Security and updates
We use access controls and other safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure. Contact us if you have a privacy or security concern.
We may update this notice when our practices or requirements change. The effective date at the top identifies the current version. Where applicable, we will provide additional notice of material changes.